Support that feels humansimplehelpfulconnected
Consolidate email, chat, social, SMS, voice and push notifications into one helpdesk. Then staff it your way — keep support in-house, or hand it to our trained specialists.
Everything you need.
Nothing you don't.
Every channel, one inbox
Email ticketing, live chat, social, mobile SMS, VoIP and push notifications arrive in one shared workspace — so nothing is answered twice and nothing is missed.
AI that handles the routine
Machine learning automates common tasks and routes what is left, so customer messages never slip through the cracks.
One team, many storefronts
Run conversations for several brands from one place, with returns and exchanges handled in the same flow.
Reporting you act on
Call analytics and comprehensive reporting show where response times slip and which conversations need a second look.
Three steps.
Then it just runs.
One calm inbox.
Every channel.
Every channel your customers already use, consolidated into one helpdesk — with the history, automation and visibility your team needs to answer faster.
The whole thing,
in four numbers.
Your team,
or ours.
Keep support in-house and run it on Helpfully — or hand the queue to our trained specialists and keep the same visibility.
Built for
other people's customers.
You are handling conversations your customers trusted you with — and if you run several brands, keeping them apart matters as much as keeping them safe.
Your data stays yours
Conversations and customer records belong to your brands. Helpfully does not sell them or share them between clients.
Encrypted in transit
Every session between your team, your customers and Helpfully runs over TLS.
Access by role
Agents, managers and client managers see only the brands and queues their role covers.
Nothing disappears
Every message, assignment and status change stays on the ticket, so any conversation can be reconstructed later.
Consolidate all your customer support channels and respond faster than ever before.
One inbox
Simple, transparent
pricing
Start with a 30-day free trial. Billing begins after the trial, unless you choose to subscribe straight away.
Basic Support team
Everything in one helpdesk, for a single brand
Billed monthly
- 1 brand
- 1 user
- Email, chat, social, SMS, voice and push in one inbox
- AI automation and routing
- Returns and exchanges workflow
- 30-day free trial
No commitment — subscribe during signup if you would rather start paying now.
Need more than one brand?
More brands, more agents, or our specialists running the queue for you — including a dedicated client manager, weekly calibration, call analytics and chargeback management. Those are quoted per account.
Talk to salesReady to
get started?
Join the businesses running their customer service on Helpfully. Start with a 30-day free trial — keep support in-house, or let our specialists take the queue.